Return Policy
This return policy covers all orders placed through the FirstFlightBikes.com website.
Returns may be brought back in person to our retail stores. The return form must have been previously submitted online.
We offer a 30 day return policy on all items. We want to ensure our customers are happy so we only have a few requirements. All items must be in NEW condition with original packaging including all tags. For standard returns, the buyer is responsible for all shipping costs. Returns are not accepted after 30 days.
Closeout / open box items are not eligible for return. These items are marked closeout on their product pages along with this policy. Additionally, it will notify you in your shopping cart that they are closeout items.
Category Exceptions
Separate fees, in addition to our standard policy, apply to the categories and products below:
Frames, wheels, wheel sets, bike racks are subject to a 40$ return fee.
Shoes are subject to a 15% restocking fee
Complete bicycles are not eligible for return
eBike Batteries - not eligible for return
Custom items (wheel builds, bike builds, etc) may only be returned for store credit. Complete bikes & bicycle frames may not be returned.
Return Packaging & Shipping
All items shipped to First Flight Bikes must be properly packed, you may not ship the item back using the items retail packaging as the package (unless you received it in this manner). If any return is shipped to First Flight Bikes using the retail packaging as the shipping box, the return is subject to a restocking fee of no less than 50% (up to 100%) based off the condition of the item. Shipping items in this manner destroys them, please place all returns inside proper sized packaging.
If you choose to refuse delivery of your order, please note this is NOT considered an acceptable return shipping method. Return shipping charges get billed to our account, which in turn will be deducted from your refund. Please ensure all returns are shipped appropriately after you have submitted our return form online. First Flight Bikes is not responsible for any lost or damaged items that are "refused" by the customer.
Return Costs
If you return your item for a refund, a 10% restocking fee will be deducted from your refund. If you return your item for store credit, no restocking will be deducted. Please note which method you prefer on your return form. If no return form is submitted, we will only issue store credit.
Returns address:
First Flight Bikes
216 S. Center St,
Statesville, NC, 28667
Return Instructions:
Please refer to our page How to return an item for the current return process (new for 2023).
We recommend purchasing a shipping method with valid tracking. Please note First Flight Bikes is not responsible for any return items until the carrier has a valid delivery scan to our location listed above.
If you feel we made a mistake or the item was damaged upon delivery, please contact us immediately with pictures via email at returns@FirstFlightBikes.com and we will help resolve this issue.
If a customers account is determined to have excessive returns, First Flight Bikes has the right to reject return requests.
**This return policy only covers purchases through purchases made through FirstFlightBikes.com website.
Returns may be brought back in person to our retail stores. The return form must have been previously submitted online.
We offer a 30 day return policy on all items. We want to ensure our customers are happy so we only have a few requirements. All items must be in NEW condition with original packaging including all tags. For standard returns, the buyer is responsible for all shipping costs. Returns are not accepted after 30 days.
Closeout / open box items are not eligible for return. These items are marked closeout on their product pages along with this policy. Additionally, it will notify you in your shopping cart that they are closeout items.
Category Exceptions
Separate fees, in addition to our standard policy, apply to the categories and products below:
Frames, wheels, wheel sets, bike racks are subject to a 40$ return fee.
Shoes are subject to a 15% restocking fee
Complete bicycles are not eligible for return
eBike Batteries - not eligible for return
Custom items (wheel builds, bike builds, etc) may only be returned for store credit. Complete bikes & bicycle frames may not be returned.
Return Packaging & Shipping
All items shipped to First Flight Bikes must be properly packed, you may not ship the item back using the items retail packaging as the package (unless you received it in this manner). If any return is shipped to First Flight Bikes using the retail packaging as the shipping box, the return is subject to a restocking fee of no less than 50% (up to 100%) based off the condition of the item. Shipping items in this manner destroys them, please place all returns inside proper sized packaging.
If you choose to refuse delivery of your order, please note this is NOT considered an acceptable return shipping method. Return shipping charges get billed to our account, which in turn will be deducted from your refund. Please ensure all returns are shipped appropriately after you have submitted our return form online. First Flight Bikes is not responsible for any lost or damaged items that are "refused" by the customer.
Return Costs
If you return your item for a refund, a 10% restocking fee will be deducted from your refund. If you return your item for store credit, no restocking will be deducted. Please note which method you prefer on your return form. If no return form is submitted, we will only issue store credit.
Returns address:
First Flight Bikes
216 S. Center St,
Statesville, NC, 28667
Return Instructions:
Please refer to our page How to return an item for the current return process (new for 2023).
We recommend purchasing a shipping method with valid tracking. Please note First Flight Bikes is not responsible for any return items until the carrier has a valid delivery scan to our location listed above.
If you feel we made a mistake or the item was damaged upon delivery, please contact us immediately with pictures via email at returns@FirstFlightBikes.com and we will help resolve this issue.
If a customers account is determined to have excessive returns, First Flight Bikes has the right to reject return requests.
**This return policy only covers purchases through purchases made through FirstFlightBikes.com website.